Using the Search Bar function at the top of the web page, you may search for your specific part by entering the Serial, Conveyor or Part Number of the product you initially purchased.
You can view your web order number and sales order number on the confirmation screen when you place an order, on the email receipt confirmation you receive after placing an order, and on the printable order receipt available after placing an order.
You can also review all recent and past orders on your account dashboard. This dashboard contains order numbers, order dates, order totals, and the current status of your order.
If this is an emergency order, please call our customer service hotline (800.397.8664).
Please refer to our Terms & Conditions for our official return and exchange policy for all products purchased on the webstore. For specific order questions, please call our customer service hotline (800.397.8664) or email us at email@example.com
If you previously had the ability to place orders using a Purchase Order (PO), and no longer have the ability to do this- your account is currently on a credit hold. Contact Dorner for more details.
We require a purchase order or reference number for both our order entry and record keeping purposes, as well as yours. Being able to quickly service our customers and reference their orders is important to us, and we want to be able to do this in the most efficient way possible.
Bill To and Ship To PO#'s
You can input both a Bill To PO# and Ship To PO# in this field. Simply separate the two numbers using a tilde, "~".
To add, edit, or delete shipping addresses, navigate to your Account Dashboard or the Account Information section. Click “Modify Addresses” or “New Shipping Address” to edit shipping addresses prior to checkout. You will be able to search these addresses during the checkout process and select which address you would like to ship to.
We offer Federal Express (FedEx) shipping options for our webstore customers. You may choose from several shipping methods. Shipping prices will vary based on your location and shipping method selection. This price will be reflected on your order summary prior and post- checkout.
If you are interested in any of the above shipping options, please place your order directly through a Dorner sales representative or Dorner customer service representative.
Your lead time will depend on the product you’ve ordered and the shipping method you’ve selected. We you select a product, the product lead time will show on the product overview page. Your lead time will include that manufacturing lead time plus the number of days according to the shipping method you select.
After placing an order on the Dorner Webstore, you will receive an order confirmation email with details of your order and a link to track it’s progress.
Because we pull historical data directly from our order processing system in order to deliver you the most precise ordering possible, our website can sometimes load slowly. Don’t worry, just give it some time.
It is recommended that you use the latest version of a browser to access the Dorner Webstore: